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ISO 20000 Internal Auditor

Corporate Responsibility

2 Days

You need this course if...

  • you want an understanding of ISO 20000 and how to conduct internal Information Technology Service Management System (ITSMS) audits

You will learn …

  • the business benefits of implementing an ITSMS and the background to ISO 20000
  • the contribution internal ITSMS audits can make to the effectiveness of your management system
  • the roles and responsibilities of an internal ITSMS auditor
  • how to plan your audits by developing effective checklists
  • the purpose, intent and key requirements of ISO 20000
  • how to verify that current practice in your organisation conforms with defined requirements
  • that auditing for conformity can improve the stability and robustness of management systems
  • to gather audit evidence through observation, interviewing and sampling of documents
  • to report audit findings accurately
  • what corrective action is and who is responsible for taking action
  • how to follow up and verify the effectiveness of corrective action taken

You will need …

  • to have successfully completed the ISO 20000 Appreciation and Interpretation course

Your future development

  • Audit Report Writing
  • See our Business Improvement courses

There are no events currently available please contact our administration team on 0800 328 6543 or complete the Training Enquiry form.

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