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ISO 20000 Appreciation and Interpretation

Quality

1 Day

You need this course if...

  • you want an understanding of ISO 20000 and Information Technology Service Management Systems (ITSMS)
  • you are a manager responsible for integrating IT service management activities into your management systems

You will learn …

  • the background to the development of ISO 20000
  • the value of an effective ITSMS and its contribution to your business
  • the purpose and intent of ISO 20000 and its relationship to other standards
  • how to plan the development of an ITSMS

You will need …

  • no previous experience or training in ISO 20000

Your future development

  • ISO 20000 Internal Auditor
  • See our Business Improvement courses

There are no events currently available please contact our administration team on 0800 328 6543 or complete the Training Enquiry form.

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